Royal Caribbean International introduced new procedures fleetwide to further ease the departure process on all ships! The company also added programming for guests who are staying onboard for multiple sailings. “We listened to our guests’ feedback regarding the opportunity to transform the departure experience and responded with the launch of a refreshed process fleetwide,” said Lisa Bauer, senior vice president-hotel operations at Royal Caribbean. “Early testing aboard Freedom of the Seas has yielded very positive guest feedback, with the enhanced communications cited as one of the most helpful tools for our guests on departure day. We also continue to see an increase in guests sailing with us for multiple cruises and our focus on special communications and programming for these guests will also greatly enhance their overall cruise experience.
”On departure day, guests will have extended access to their staterooms, as well as continued in-stateroom TV entertainment. Guests also will receive an “As You Depart” notice, which communicates the new enhancements and the location of departure lounges offering refreshments and light entertainment. Among the departure lounges will be a dedicated Family Zone, which will include refreshments, toys and games geared toward younger cruisers. Guests in suites will be treated to an exclusive continental breakfast hosted by guest services or the concierge. Additionally, there will be a minimal amount of ship-wide public announcements all morning to maintain a relaxing atmosphere, with nearly all departure updates limited to the departure lounges and through the in-stateroom TV programming. Guests may also elect to carry their own luggage as part of the Express Departure option. Express Departure allows guests to disembark the ship first and as soon as the gangway is opened and cleared by local authorities!
Guests sailing on multiple consecutive cruises will receive a special Compass, a variation of the daily Cruise Compass program schedule. The special Compass will offer an overview that includes the following sailing’s itinerary highlights -- such as entertainment and dining events throughout the guests’ stay -- as well as special events exclusively for guests on consecutive cruises. Consecutive cruises guests will receive special attention, activities and dining options, including personalized services, a letter from the hotel director, calls from Guest Services, and assistance to ensure main dining room seating requests are made in advance of the following cruise.
We're very excited about this change and look forward to seeing it for ourselves!
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